Hi, Go to Admin => SysConfig => Search for 'Status View' The result will be: 'Frontend::Agent::ModuleRegistration' Next, locate 'Frontend::Module###AgentTicketStatusView:' and enable it. In hope it help Samuel. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Cynthia Kwan Envoyé : mardi 23 juin 2009 18:28 À : otrs@otrs.org Objet : [otrs] Changing Default view to a particular queue for an agent Dear all, I would like to change the default view when an agent logs in. They would like a nice listing of tickets assigned to them when they log in. I found that we can get this view if we do a search which results in a list of tickets with ticket #, Age, customer, subject, state, queue, owner and customer ID. Is there a way to get this to show up immediately upon log in instead of going through the motions to do a search each time? Thanks (for putting up with my questions), Cindy Kwan (OTRS Newbie) UPenn