It works. Thanks. Mike ________________________________ 发件人: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] 代表 Nils Leideck - ITSM 发送时间: 2010年6月2日 19:40 收件人: User questions and discussions about OTRS. 主题: Re: [otrs] how can make "service" work Hi, On 02.06.2010, at 13:24, Mike Lu 陆颖 (6186) wrote: I add a new Service and a SLA in the OTRS. But I cannot see “my-new-added” service from the dropdown menu “service” When I create a new ticket. How to configure it after I add a new service? Admin, then open Customer User <-> Service and add your Services here per Customer or activate it as default Service (left second box) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project