12 Jan
2018
12 Jan
'18
8:29 a.m.
Hi, - Nick Bright schrieb: > > In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or
outbound) as 'internal' so that they are not visible when the customer views a ticket?
Why not use "internal note" for noting this? (this is intended to be used for your requirement.) I do not see an option to mark phone call internal. by the way you really (!) should upgrade to latest version. 3.3.x are vulnerable. -- Florian