Re: [otrs] convert email to ticket

31 Oct 2010


      Hello,

That's a default OTRS feature, you can read more at
http://doc.otrs.org/2.4/en/html/x1352.html

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia


On 29 October 2010 15:52, DM_Julio Angulo  wrote:
...
Hi team, I wonder if they know a practical manual on how to convert email
into ticket and put in a queue, use the administrator email account, but the
mails are not converted to tickets, they could send me some link that can
guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 997066155
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