Hi there, I upgrade to the last version 2.4.5 but the bugs for the lock are still there: Bug 1 : owner When we change the owner of a ticket, the ticket is always locked Even if you put No in that parameter: Ticket::Frontend::AgentTicketOwner###RequiredLock ==> to be corrected Bug 2: bulk action Locks all the tickets and no requiredlock for that ==> to be implemented I would like to have some input from OTRS about these two points as it is not the first time I post about these two points. (Ok lets pass this holiday period :) See you next year ! Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.