Hi Lars,
Thanks, but that was already enabled. The problem I guess was that the
tickets were not appearing because the states are all set to 'new' Setting
them all to open seemed to help. Now, I'd like to see the queue name even if
there are 0 entries on the queue. would that be possible?
On Mon, Jun 2, 2008 at 3:33 PM, Lars Jørgensen
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
-- Lars
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *adrian guevara *Sent:* Monday, June 02, 2008 7:30 AM *To:* User questions and discussions about OTRS.org *Subject:* [otrs] queue view
Hi,
Is there a way to make the queues (and the tickets that fall on them) appear persistently on the queue view page? From what I've seen, when a ticket in a certain queue is locked, it disappears from the queue itself. I'm thinking I can use this so that an agent can see what other agents are working on.
Thanks in advance!
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