[Notification] is triggered by hand, for administrative communication
purposes. It is possible that you are looking for [Auto Responses] and
[Auto Responses <-> Queue] ?
On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes
Hi,
I'm trying to figure out what is the difference between this two types of notifications? I have been able to set up a notification under the "[Notification (Event)]" but how can I make the "predefined" notifications under the "[Notification]" section work? or how/when are they triggered?
I'm using OTRS 2.4.4
Thanks! Gustavo
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