try to disable followUp option for queue. reced13@msn.com Sent by: otrs-bounces@otrs.org 06.07.2009 20:18 Please respond to otrs@otrs.org To otrs@otrs.org cc Subject [otrs] Keep tickets closed Hi, I need some help. Im using OTRS and I realized that u can reopen a ticket that was already closed. U can open it by sending a mail or using the client or agent interface. I need to keep the tickets closed for ever. The next state after closed must be closed, I mean none should reopen a ticket. I coudnt find any option using admin privileges, please I need help!!!!!!!!!!!!!!!!! Thanx a lot. ¡Es hora que descubras quién sos! Alguien puede conocerte mejor que vos mismo. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.