I would keep it simple:
- use their e-mail address as login account
- send that data as login account together with the link
- have themselves send/manage their passwords through the
portal (customer.pl)
See
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=
70
Use can use maybe (check that data is
send from the right Customer to the right address!)
I am not sure about the password, probably _IF_ you can use
it may very well be scrambled and
need decoding. You could try..
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Amanpreet Singh
Sent: woensdag 6 mei 2009 06:37
To: otrs@otrs.org
Subject: [otrs] Auto response with Customer Username & Password
hi to all,
i am new to Otrs , using Otrs 2.2 on a Debian system,
my auto response to customer working fine,
but i want to send him the Username & Password along with
URL(customer.pl)
so that customer can check the status of ticket.
how should i pass these fields to customer in auto response.
Plz help.
thanks
--
regards:
Amanpreet Singh
