Re: [otrs] OTRS: Agent Notifications

Notes attached to tickets will notify the owner of the ticket if locked. On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani wrote:

Hi all

I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket.

I supposed “Agent Notifications” should do this, but nothing arrive.

How can I do it ?

Regards

*Marco Borsani*

Technical Delivery Manager

Datacenter Division

*L.S. Advanced Software Srl*

[image: marchio-LS_piccolo] [image: logo_hakatech_2]

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