Just forget about exchange and look at your mail server as just a 'mail server'. Make sure you have enabled pop3 and smtp relay from your otrs host, or had smtp running on your otrs host. Configure it to allow agents to authenticate as well, so long as the primary email address gets popped into OTRS, you can enable notifications and autoresponses in otrs that will send pop3 email to your exchange server mailboxes. Check sysadmin queue settings, assigning rights to agents, allowing agents to select the queue in their profile and enabling notifications for new tickets in their 'my tickets' view. If you need more detail, just let me know. I skipped over some pieces assuming you have already gotten them working, like the postmasterpop3 cron job that polls an inbox! -Andy Lubel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Holt Sent: Friday, December 28, 2007 12:54 PM To: otrs@otrs.org Subject: [otrs] Most efficient way to use OTRS With MS Exchange Does anyone know of the most efficient way to use OTRS with MS Exchange. I would like to be able to alert my co workers when a new work order appears over email. I have looked through a lot of the documentation and I am not quite sure where to look. Right now I have OTRS configured to authenticate users using LDAP through a Windows Server 2003 Active Directory. Any help is appreiciated. Justin