Thanks, exactly what I was looking for. -chrisl ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, May 07, 2010 10:38 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing Ticket Owner to "None" Hi, On 07.05.2010, at 18:17, Christopher Lee wrote: I administer our OTRS system. One of the things I do it when a ticket hits the raw queue I move it into the correct queue. When this is done I become the "owner" of the ticket. The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too. Is there anyway to change the owner back to none instead of myself as the admin of OTRS? please search in the SysConfig for "ForceOwnerResetOnMove" ... this will reset the owner of a ticket to "root@localhost" (or whatever user id 1 is) after a ticket has been moved. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project ****************************************************************************** This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Thank you.