
Hi Michiel,
Thanks for your suggestion its working now..
Regards
Sourabh Sarwate
On Thu, Dec 24, 2009 at 5:47 PM, Michiel Beijen
Hi Sourabh,
Please use SMTPS as the SendmailModule and not SMTP.
Also, it's perfectly normal that you can't see the changes you make in Sysconfig in the file Kernel/Config.pm - you should be able to see those in Kernel/Config/Files/ZZZAuto.pm though. You should not touch that file manually, just please use Admin > SysConfig to configure your email.
Regards, -- Michiel Beijen R&D
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Hi David ,
I am using windows Xp system for the OTRS deployment. Let me know how I can check or install the SSL and DNS module for perl on windows system.
I am not behind any firewall but when I am trying to telnet by command prompt (telnet <IP> 465 ) I am not able to connect to this port.
Following is the configuration which I am using
SendmailModule : SMTP Host :smtp.gmail.com port : 465
One more thing which I observed is I am able to see the configuration changes in GUI but these changes not visible in Config.pm. Is it normal or I have to edit the configuration file.
Regards Sourabh Sarwate
On 12/23/09, David Holder
wrote: Hi Sourabh,
This could be related to a number of things, but I'll get the ball rolling:
Have you installed the SSL module for perl (also confirm which OS you're running OTRS on) is the Net::DNS module installed?
To check the above (Linux)
linux:~# cd /opt/otrs/bin/ linux:/opt/otrs/bin# ./otrs.checkModules
Are you behind a corporate/personal firewall? Could this be blocking the traffic to that port number?
What is your configuration for mail? (exclude username and password
etc.)
Thanks,
David
On Wed, Dec 23, 2009 at 7:04 AM, Sourabh Sarwate
wrote:
Hi
Can anyone help for the error as I mentioned in my previous mail.
Regards Sourabh Sarwate
On Wed, Dec 23, 2009 at 10:42 AM, Sourabh Sarwate <
sourabh2783@gmail.com>
wrote:
Hi All,
I am getting following error when I am trying to test my smtp configuration for OTRS 2.4.5 on windows xp workstation.I am using port
On Wed, Dec 23, 2009 at 11:26 AM, Sourabh Sarwate
wrote: 465. can any one give me idea about this error and how I can resolve it.
can't connect to smtp.gmail.com : bad file descriptor!!
-- Regards, Sourabh Sarwate
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-- Regards, Sourabh Sarwate Mobile No : +91-9948894587