Re: [otrs] why ticket's body or note is mandatory?

Hi Maurice, My main problem is when I want to close a ticket I must enter some text in body of it. Is there any way to get rid of this? Afshar On Wed, May 20, 2009 at 5:42 AM, Maurice James wrote:

Why bother adding a note if you are going to leave the body empty?

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Afshar Mohebbi *Sent:* Tuesday, May 19, 2009 1:01 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] why ticket's body or note is mandatory?

Any idea about it?

On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi wrote:

Hi all,

Why I can not leave ticket notes empty? Can I switch off this option? This is also applicable on ticket's body.

Regards, Afshar Mohebbi

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