Thats the way I wanted to solve it, but you know, somethimes that is not
enough to make announcements by e-mail out of OTRS. Maybe someone has a
module/feature scripted which does something like a pop up or a box in the
dashboard where all upcoming events for maintenance are listed in one view.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Marco Vannini
To: "User questions and discussions about OTRS."
Date: 22.10.2009 14:41
Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?
Sent by: otrs-bounces@otrs.org
http://otrsbox/otrs/index.pl?Action=AdminEmail ?
On Thu, Oct 22, 2009 at 2:35 PM, wrote:
Not really. Lets say, one of the webservers are down for maintenance
and are not avaible for lets say 2 hours. Then an administrator or my
boss himselfe want to annouce this to every agent using otrs.
Therefore I would like to have a modul or an Menu Item where this
notifications are announced in OTRS and every announce is log.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for Marco Vannini ---22.10.2009
14:31:26---Setting something like RewriteEngine ONMarco Vannini
---22.10.2009 14:31:26---Setting something like RewriteEngine ON
From: Marco Vannini
To: "User questions and discussions about OTRS."
Date: 22.10.2009 14:31
Subject: Re: [otrs] Is it possible to announce server maintenance to
all agents in otrs?
Sent by: otrs-bounces@otrs.org
Setting something like
RewriteEngine ON
RewriteLog logs/rewrite.log
RewriteLogLevel 0
RewriteCond %{REQUEST_URI} /otrs/index.pl
RewriteRule ^.*$ /outoforderforagent.html
in apache and simply restart it ?
On Thu, Oct 22, 2009 at 2:22 PM, wrote:
Hey Ppl,
I have a technical problem and don´t really know how to
solve it. My Boss want a function or a module that
administrators or himself can announce server maintenance
or problems with the network or issues which have to be
known by all agents.
I thought I might get things done by using the Agent Info
module, but it is not working how my Boss would like to
it to work.
Any suggestions how to solve such a problem or any help
where to get a feature like this?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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