Asim, Do you mean "Sent:None" in the email header you receive or do you mean that OTRS is not sending the reply notification? Art Powell Diamond IT Services 1-512-517-6472 art@diamonditservices.com For support email support@diamonditservices.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Asim Ansari Sent: Thursday, September 15, 2005 4:49 PM To: otrs@otrs.org Subject: [otrs] No Sent Date and Time in OTRS Emails and notification Hi, I see "Sent: None" in email (Ms Outlook 2003) replies/notifications sent by OTRS (1.3.2) running on RHEL 3 AS, I have tried sending this email from my two different email servers (qmail and VPOP) but both have the same results. I am sure there is some thing wrong with OTRS, email servers are working perfectly. Please help. Asim