
Thanks Shrikant,
I can see it in My Queues. I was wondering if I can see my own tickets
in the dashboard itself. So the dashboard will have following groups,
My Tickets (or Tickets I Own)
Escalated Tickets
New Tickets
Open Tickets
Any thoughts if/how this can be accomplished?
GoodWills
Parag Bhalerao
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
shrikant k
Sent: Tuesday, November 30, 2010 12:40 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0
hello,
yes u can do it by configuring the agent with particilar queuues and
he can see it in dashboard or u have my queue assign it to the queue so
u can see in my queue
shrikant
On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao