Hi David. The active queue is displayed in bold. If your example is correct, then you were not viewing the Tier2-support queue but 'My Queues'. The behavior I described is correct and works: 'All tickets' displays all open, new and pending tickets of the queue - locked or not. Sad but true it won't display the locking status and/or owner unless you're zooming in. Could be worth a feature request though. Greez Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David Eco Gesendet: Donnerstag, 27. November 2008 18:13 An: otrs mailing Betreff: Re: [otrs] Queue view issue Thanks, Daniel. I tried to click "All tickets", it doesn't work. For example, there are 2 tickets in Queue,tire1-support and one of them is lock by agent1, but from admin account, "All tickets" shows one ticket only. Tickets shown: 1 - Page: 1http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&Vie... - Tickets available: 1 - All tickets: 1http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&Vie... Queues: My Queues (1)http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=0 - Junk (2)http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=3 - Tier1-support (1)http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=2 - Tier2-support (1)http://ts.ecocarrier.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=5 David ________________________________ From: obee@myhammer.de To: otrs@otrs.org Date: Thu, 27 Nov 2008 17:37:33 +0100 Subject: Re: [otrs] Queue view issue There's an 'All' button next to the amount of tickets in the queue. Pressing it displays the locked tickets too. With the subject I don't know, but there should be a config for the max. subject length. Greez Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David Eco Gesendet: Donnerstag, 27. November 2008 17:33 An: otrs mailing Betreff: [otrs] Queue view issue Hi, I've been a little bit confuse in Queue view. When a ticket is took by one agent, other agent, even admin/supervisor can't view it in the Queue. How to allow every one, at least the supervisorto view all unclosed tickets in the queue? (Supervisor has full access to every queue already) Also, the ticket subject in follow-up autoreply doesn't show whole subject like, [Ticket#200811121030] [[...]. In new ticket autoreply is ok. It might be due to the changing in Sysconfig but I don't remember where is. Can anyone kindly advise? Thank you. David ________________________________ Turn email contacts into buddies, and you could win. Enter today.http://www.messengerbuddies.ca/?ocid=BUDDYOMATICENCA22 ________________________________ Messenger wants to send you on a trip. Enter today.http://www.messengerbuddies.ca/?ocid=BUDDYOMATICENCA21