Kia ora fellow kiwi!
Dale, I think you may be descirbing the exact same issue I posted on the
board a couple of days back... Turned out it was classified as a bug, check
it out at http://bugs.otrs.org then search for Bug ID 2870. Read the
comments at the bottom of the page, there is a very simple fix described in
one of them.
Regards
Mike
2008/6/26 Dale Shaw
Hi
I have a few clients where I receive calls from my Customer Users and it's working fine. Each Customer User is linked to a Customer Company.
However, when a user logs in via Customer.PL they can only access their own tickets. If they try to access other users tickets they get an Access Denied – which is OK except for 'super users' at the Customer that want to see all ticket details.
I have tried enabling the Customer Group support and that didn't seem to do what I wanted.
I have tried adding the second CustomerIDs field that was mentioned somewhere (to give them access to multiple Customers) and that did not seem to work either.
It's OTRS 2.2.6
I know it's going to be something little that I am missing but I just cannot see it.
Many thanks for your help
Dale Shaw
Auckland, New Zealand
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-- Mike Alsweiler Advanced Metering Manager Formway Metering Services phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler