Hi Steve,
The best way to go about it is to change it in a custom translation file.
See here:
http://doc.otrs.org/developer/3.1/en/html/contributing.html#custom-translati...
You could have a custom translation file that "translates" the word
"Service Level Agreement" to "Severity Type" and this makes sure that
everywhere in the front end this string is used, no matter what DTL file it
comes from, your string is used instead.
HTH,
Mike
On Wed, Feb 13, 2013 at 6:09 PM, Steve Clark
Hello,
Could someone clue me in on the correct way to change a label that appears when working with a ticket. Example I want to change "Service Level Agreement" to like "Severity type ".
I see that this appears in the following file in Kernel/Output/HTML/Standard AAATicket.dtl AdminGenericAgent.dtl AgentTicketActionCommon.dtl AgentTicketEmail.dtl AgentTicketMasterSlave.dtl AgentTicketOverviewMedium.dtl AgentTicketOverviewPreview.dtl AgentTicketPhone.dtl AgentTicketPrint.dtl AgentTicketSearch.dtl AgentTicketZoom.dtl
Should I copy these to my own Theme dir and change them or is there one file I can change to accomplish this.
-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com
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