Hello all, I was not able to solve my previous issue:
I setup a generic agent to assign new tickets from a certain user to
change the owner to another user. When I save the agent, it warns me that
35 tickets will be effected.
However when I click "Run now", none of the tickets are changed. I tried
something as simple as assigning all new tickets a user and even that
doesn't work. I see in the system log that the agent is running every ten
minutes, but it still does not make any changes.
Could this be a permission problem of some sort? Any advice is greatly
appreciate. Thank you,
Therefore I was wondering if there is a way to automatically assign ownership to the same person on any tickets that are created when sent in via email. I have set up about 20 rules to correctly place them in queues, but there does not appear to be any kind of line I can put in there that would assign ownership as well. Any suggestions? Thanks! - Jon