Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and
verify the otrs-web virtual directory is pointing to the correct location
then bounce Apache.
Steve
On 5 July 2012 16:26, Derek Kiely
Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step
increment,
All appears to be OK except that when I click on ticket properties I get the following error message
[image: Inline images 1]
I followed the upgrade scripts exactly, it also looks like the js/js-cache is pointing to the wrong directory it is pointing to /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/
Any help would be greatly appreciated.
Derek Kiely
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