Re: [otrs] Billing rates

Hi, assuming that you have different hour rates, but constant within a ticket. I think you can achieve that with: - A pulldown FreeText with rate codes (search for FreeText on admin/sysconfig panel) - A script that runs daily on new closed tickets?!? or still open tickets ?!? that calculates time*rate and populates another FreeText. Automatic achievable.... only by changing the code that updates the time_accounting table. Thats the ways I can think off. Maybe someone comes with a clever way. Hope it can help, Duarte