There should be additional information in the Admin/System Log about the
same time to reflect what happened.
On Tue, Feb 26, 2013 at 4:55 PM, Atom Powers
Is this what you are looking for? (This is the ticket I'm testing with.)
19 customer – email-external Atom Powers Re-Open Test 02/26/2013 13:16
20 system – email-external DigiPen Helpdesk Your HelpDesk request has been updated. 02/26/2013 13:16
21 system – email-notification-ext DigiPen Helpdesk Your HelpDesk request has been closed 02/26/2013 13:16
On 02/26/2013 01:39 PM, Gerald Young wrote:
can you share a ticket history (in TicketZoom) for a relevant ticket?
-- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443 ------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs