9 Apr
2016
9 Apr
'16
6:38 a.m.
Hi Ralf, 08.04.2016 14:58 - Ralf Hildebrandt schrieb:
We're having a lot of templates for answers and the like. Is there any way of finding out how often a template was actively used by the agents?
In OTRS 3 there was a Add On from OTRS AG available. It was a add on for the stats. But for the Version 5 I don't know this function or a add on available. regards Florian