Thats a gotcha, you have to activate it in Sysconfig, search for module
stats and in FrontEnd::Agent::Stats look for the variable
UseagentElementInStats and enable it. It is set to No by default.
Good luck.
Regars
Alvaro
On Wed, Oct 17, 2012 at 10:55 AM, Gadow, Shawn
I am trying to create a report that lists a sum of accounted time by Owner for closed tickets.. but I don’t see owner or agent listed anywhere in the choices in the statistics module when creating reports.. any ideas?****
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net