Re: Re: [otrs] Ticket

Volker.Lipper@de.mecglobal.com schrieb:

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otrs-bounces@otrs.org schrieb am 22.03.2006 02:56:32:

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How does OTRS decide when to attach an email to an existing ticket rather than creating a new one?

by the ticket number in the subject line only.

I think "only" is not true - see $Self->{'PostmasterFollowUpSearchInReferences'} = '1';

thx alot, learned something..... is it from version 2.0.. on or earlier versions also? and where does it search? Regards, Li