Problem solved: I modified the file Ticket.xml in Kernel/Config/Files adding the param <TextArea> to Ticket::Frontend::AgentTicketPhone###Body Gabriele ----- Original Message ----- From: Gabriele D'Andrea To: User questions and discussions about OTRS.org Sent: Tuesday, July 03, 2007 5:32 PM Subject: [otrs] insert a default body for Phone Calls Hi, another silly question :P I'm trying to customize Phone Calls inserting a default body text: it can be done in Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew (for new tickets) and Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneOutbound (for follow-ups) The parameter I need to edit is Ticket::Frontend::AgentTicketPhone###Body: But there's a strange mismatch: in ViewPhoneNew it's a TextArea Field, so that I can write an extensive default message in ViewPhoneOutbound is a simple Text Field, so that I can Write a single line only. Any feedback about this? -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/