You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration Regards Reto Am 10.03.10 22:36, schrieb Leonardo Certuche:
Hello people,
I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following:
Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group. Put all users, that should be able to use the FAQ (create new FAQ articles, edit existing FAQ articles), into the "faq" group.
So I gave my agent who won't create FAQ articles the following permissions:
faq http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4 ro move create note owner priority | rw faq_admin http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5 |
Then I log into OTRS as that same agent, go to a given article but it still shows the following options:
Back http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12 - Edit http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&Ite... - History http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&It... - Print http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&Item... - Link http://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID... - Delete http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&Ite...
Is there something else I should do in order to make sure a given agent won't be able to create/edit/delete FAQ articles?
Thanks in advance for your help,
Leonardo Certuche
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