2 Jun
2010
2 Jun
'10
11:39 a.m.
Hi, On 02.06.2010, at 13:24, Mike Lu 陆颖 (6186) wrote:
I add a new Service and a SLA in the OTRS. But I cannot see “my-new-added” service from the dropdown menu “service” When I create a new ticket. How to configure it after I add a new service?
Admin, then open Customer User <-> Service and add your Services here per Customer or activate it as default Service (left second box) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project