Re: [otrs] Customizable fields for new tickets?

Thanks -- that was exactly what I needed. Everything went smoothly! And Nils, I have contacted the commercial unit to discuss services. Bill On Fri, Mar 5, 2010 at 1:56 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

Hi,

Including new fields is pretty straightforward:

Go to SysConfig (/otrs/index.pl?Action=AdminSysConfig), search for freetext, click on Core::TicketFreeText

and define freetext and freekeys, take note of the number you used (example freetext1) and then search again for Frontend::Agent::Ticket::ViewEmailNew (or Frontend::Agent::Ticket::ViewPhoneNew or Frontend::Customer::Ticket::ViewNew)

and enable the TicketFreeText (in this case 1), type 1 for optional field and 2 for mandatory field

Leonardo Certuche