Re: [otrs] Fetch Mail

Jill, I should have clarified, the location I directed you to is in the filesystem of the OTRS server itself, not in SysConfig. As Jens said below, the cronjob is the place to start. If you don't have filesystem level access to OTRS, then you need to contact your sys admin or your provider. Thanks, --Mark From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jens Bothe Sent: Monday, December 16, 2013 11:48 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Fetch Mail Hi, all versions of OTRS are webbased. Please read the manual for setting up cronjobs (http://doc.otrs.org/3.3/en/html/manual-installation-of-otrs.html#cronjobs) as also stated on the chapter on e-mail. If you using a hosted version, please contact your provider. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jill Goldstein Sent: Monday, December 16, 2013 8:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Fetch Mail Mark, I'm using the web version. I did a search on SysConfig and didn't find anything like that. I did a test, and sent an email to my ticket email address (ticket@spfsolutions.bizmailto:ticket@spfsolutions.biz) and I left my OTRS open, and it never auto fetched. Do you (or anyone) know anything else about how to set up an auto fetch on the web based OTRS? -- Jill Goldstein Customer Support Phone: 303-731-5634 http://spfsolutions.biz From: Mark Campbell mailto:mcampbell@emediatrade.com> Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.org> Date: Monday, December 16, 2013 at 2:25 PM To: "User questions and discussions about OTRS." mailto:otrs@otrs.org> Subject: Re: [otrs] Fetch Mail It's set by default to fetch every 10 minutes. This variable is stored on my CentOS system in /opt/otrs/var/cron/postmaster_mailbox. You can change the 10 to whatever number you like. I changed mine to 1. Restart OTRS for it to take effect. Thanks, --Mark From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jill Goldstein Sent: Monday, December 16, 2013 4:22 PM To: User questions and discussions about OTRS. Subject: [otrs] Fetch Mail Is there a way to set OTRS to auto-Fetch mail? I did a search through the manual, and did not find much. I did a search in SysConfig and came up with a screen with parameters, but nothing I recognized as Fetch Mail every X Minutes. BTW, my programming days ended with dBase III+, though I have basic HTML experience. I have the concepts of programming down, and I understand tags. Thus I've been able to do things like set up the smtp server without limping to y'all to find an answer. Thanks so much, Jill Goldstein Customer Support http://spfsolutions.bizhttp://spfsolutions.biz/ Phone:303-731-5634