Re: [otrs] associate customer to company?

I have "CustomerID" but according to the admin manual that is the identifier for the individual customer (the human being calling in the problem) and every customer needs a unique CustomerID so they therefore recommend using the person's e-mail address in this field. Figure 5.14. Adding a customer. The customer can access to the system by providing his username and password. The CustomerID is needed by the system to identify the user and his tickets. Since the email address is a unique value, it can be used as ID. Thanks, Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, January 25, 2011 6:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] associate customer to company? Really you don't have CustomerID in customer account creation ? Is CustomerGroupSupport in sysconfig enabled ? On Tue, Jan 25, 2011 at 8:48 AM, Navarro, Daniel mailto:Daniel.Navarro@gtech.com> wrote: I am using OTRS 3.0.4. Is there a way to associate a customer to a company? I found a thread saying that if you first create the company that you should then find a field called "Company ID" in the Add Customer screen, but I do not see such a field. Thanks, Daniel CONFIDENTIALITY NOTICE: The contents of this email are confidential and for the exclusive use of the intended recipient. If you receive this email in error, please delete it from your system immediately and notify us either by email, telephone or fax. You should not copy, forward, or otherwise disclose the content of the email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs CONFIDENTIALITY NOTICE: The contents of this email are confidential and for the exclusive use of the intended recipient. If you receive this email in error, please delete it from your system immediately and notify us either by email, telephone or fax. You should not copy, forward, or otherwise disclose the content of the email.