Hi Nils! Just to fully understand. What do you mean when you say article? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Jueves, 27 de Mayo de 2010 07:14 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS On 27.05.2010, at 07:19, Alejandra Piedra wrote: Is it possible to get all attachments related to a certain ticket together? Not with OTRS in the current state. How can I track down every attachment if is not related or has any ID of the ticket? You can't, as attachments do belong to articles, not to tickets. What would you expect if you merge a ticket? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project