Hi Gunter, every time you update a ticket the ticket last changed Tine will be updated. Apart from that a ticket history entry will be added. In some scenarios this might still not give you what you need and you would want to set a free time field. For this there is programming effort involved, you'd need to write an event module. Regards, mike. Op 6 jan. 2012 08:41 schreef "Günther Wagner" < guenther.wagner@neosventures.com> het volgende:
Hello, is it possible to put a timestamp in the ticket when it gets updated? Regards Guenther Sent from my Android phone with K-9 Mail. Please excuse my brevity. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs