Hi,
Are you using phone ticket o mail ticket from the agent interface to do that
? if yes it should give you the chance to assign owner directly.
I don't know if Ticket::AgentCanBeCustomer in sysconfig is related
(core::Ticket)
On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS
Hello,
We need to create ticket between agent. What doing to be able to select agent from the dropdownlist when creating a new ticket ?
Thank you, Samuel.
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