
Romain,
On Jan 21, 2013, at 12:00 PM, Romain Pichard
I would like to know if it is possible to send an e-mail to all my customers. In fact, If I understand all customers are, by default, in the group "users".
This is indeed, not possible (out-ouf-the-box). You can use the login dtl as a way to inform customers of things like maintenance and downtime. -- Shawn Beasley Service Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer