There's a howto in the 1.3 documentation which describes the AD integration http://doc.otrs.org/1.3/en/html/ldap-integration.html#AEN870 Thomas ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kevin Carrell Sent: Wednesday, March 08, 2006 10:45 AM To: otrs@otrs.org Subject: [otrs] Populating OTRS The answer to my question is probably staring me and my manager in the face, but as there are only 2 of us at the moment trying to to do 4 peoples jobs, it is possible I have missed the solution while searching the FAQ's and Manual. I would like to know if it is posiible to populate OTRS user information by importing data from Active Directory. If it is, and it is in the Manual or the FAQ database. Could someone please point me in the right direction by link or location within manual. Very Best regards Kevin Carrell DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.