Re: [otrs] accept incoming email from customer only

2009/12/13 Xavier VALLERIE

Someone can help me to resolve this functionality.

I search in archive but don't find anything to help me.

I want accept email from customer only in queue "support" and send other request to the queue "commerce".

I have written the filter. Can will useful. Look attached $OTRS_HOME/Kernel/System/PostMaster/Filter/NotCustomer.pm In a file $OTRS_HOME/Kernel/Config.pm to add: $Self->{'PostMaster::PreFilterModule'}->{'NotCustomerFilter'} = { Module => 'Kernel::System::PostMaster::Filter::NotCustomer', Set => { 'X-OTRS-Queue' => 'Hotline::Junk', }, }; Regard, Leonid