Hi there, I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to upgrade it to the new 2.4.3 with ITSM. Just in case that there are some problems, I´ve set up a test enviroment. The Upgrade worked fine for me, following the instruktion in the Upgrade file. But the tickets are not shown Properly in the ticket system. I just get to see the ticket number but the content is gone. When I look in the Admin Support Assessment I get the error message that the charset is latin1 instead of utf8. Now I would like to know if there is a possibility to convert the DB to utf8 without loosing all the tickets in the system. Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489