[otrs] GenericAgent - Sending E-mails

Hi to everyone, I was simply curious to know how to send an e-mail within a GenericAgent job. I searched over the Internet but I haven't find much information about it... We must send an e-mail to the agents only for notifying that a ticket had no action taken from a certain number of time (looking at the creation time) It can be both CMD or Module but I was more curious to know how to make it with a Module, using the already existing modules. Thank you in advance! Danny B. _________________________________________________________________ Accès direct à Messenger depuis votre téléphone http://go.microsoft.com/?linkid=9712962