Interresting - The user I'm logged in as has r/w access to all groups, but the queue's Group attribute is "Agents" I can't see it. When I changed the queue's Group attribute to 'users' it works. Agents is valid Any other ideas? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: Tuesday, June 19, 2007 11:09 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Can't see my queues A fast answer is Groups. Login as an Admin and verify that you are a member of the group that the queue was made part of. Greg Horne GEH GEHORNE -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Eugene Ventimiglia Sent: Tuesday, June 19, 2007 10:53 AM To: otrs@otrs.org Subject: [otrs] Can't see my queues Hello All - I logged into my otrs system today to see no tickets, and on closer examination, realized that I can't see some of my queues. What would determine who can see which queues? --e