get the answer,
1. enable customer group feature.
2. create customer group named customers.
3. set the default customer group like customers, users,
4. define the ACL like this;
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
# current ticket match properties
CustomerUser => {
Group_rw => [ 'customers', ],
},
},
Possible => {
# possible ticket options
Ticket => {
Type => ['Incident','Incident::ServiceRequest',],
Queue=>
['1st_Line','1st_Line::Desktop','1st_Line::Notes','1st_Line::Networking','1st_Line::Application','1st_Line::Telephone','ServiceRquest',],
},
},
};
work fine..
On Tue, Apr 7, 2009 at 11:22 AM, Jeffery Chen Fan
when i set the ACL,
$Self->{TicketAcl}->{'ACL-CustomerUser'} = { properties => { CustomerUser => {
}, }, Possible => { Ticket => {
}, };
System report.
Software error:
Undefined subroutine &Kernel::Config::Load called at d:/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145.
2009/1/9 Lucio de Aquino Marinho
I tried to do this with ACL without Sucess , you you had some tip ,
please share with us
Lucio de Aquino Marinho
Leonardo Certuche escreveu:
Hi,
I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html Let us know how it goes, now that I think about it, that makes a lot of sense and it would be nice to implement it.
Cheers,
2009/1/8 Camilo Vieira
Hi,
Does anyone know whether it is possible to create different templates of "type" in admin interface to assign for each clients?
I intend to configure only "Incident" and "Service Request" for the customer and configure "Incident", "Service Request" and "Problem" for the help desk analysts.
Help me!
*Camilo Vieira *• Coordenador de Infra-estrutura de redes *Navita http://www.navita.com.br/ • Portaishttp://www.navitaportal.com/e BlackBerry http://www.blackberrycorporativo.com.br/ *• 55 11 3055-2001
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------------------------------
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-- Jeffery ___ /\__\ "What is the world coming to?" \/__/
-- Jeffery ___ /\__\ "What is the world coming to?" \/__/