Hello,
Take a look at the DTL file of the form you're dealing with. It's at
$OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what
dynamic field is published
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 13 June 2012 09:56, Juan Manuel Clavero Almirón wrote: Hi all,**** I am trying to add MasterTicket Dynamic Field to the additional ITSM field
screen.**** I’ve added TicketFreeKey12 and TicketFreeText12 in
Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result.
**** To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to
this option… and it appears twice!**** ** ** Anybody can help?**** * * *Kind regards,* *Juan Clavero***** ** ** ---------------------------------------------------------------------
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