
9 May
2012
9 May
'12
12:50 p.m.
Hello OTRS-Users, i would like to write a OTRS-jabberbot which informs our team about new tickets with a high priorities. This prevents us to poll the ticketsystem the entire day and reduces interruptions in our daily work for low-priority tickets (which can be executed later). My questions: * Are there existing OTRS-jabberbots? * Are there programming examples for fetching OTRS ticket infos in python or perl? * Where do i get detailed information about the OTRS-webservice-interfaces? * Do you have other suggestions? Regards Marc