I see, but then I’ve the following problem: in same ticket I’ve valid and invalid adresses. I would like to strip out the invalid ones, and keep the rest for process.
Is there a way to strip out the invalid addreses?
Thanks,
Edson
________________________________
De: otrs em nome de Gerald Young
Enviado: Thursday, December 7, 2017 11:36:49 AM
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] RES: How to remove a invalid address in OTRS 5
Try PostMasterFilter for moving From to Junk Queue where Generic Agent purges junk on a schedule.
On Dec 7, 2017 8:25 AM, "Edson Richter" mailto:edsonrichter@hotmail.com> wrote:
Sorry... incomplete message sent from my faulty mail client!!!
Sending again:
Hi!
Using OTRS 5.0.25 on Linux with MySQL.
In our ticket system, we would like our team to respond tickets for company e-mails only.
The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @gmail.comhttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgmail.com&d..., @hotmail.comhttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhotmail.com..., @outlook.comhttps://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foutlook.com... (the most obvious).
I know this is not perfect, but I can add more @domains later, making it more precise.
Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets?
Your help will be higly appreciated.
Regards,
Edson
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