Re: [otrs] SLA Stop and Restart implementation on OTRS 3.1

Hi ALL, I am using OTRS 3.1. I am looking for SLA stop and Restart for individual ticket. Is it possible from UI level? Any thoughts? Thanks, Subha On Thu, Jun 7, 2012 at 1:59 AM, wrote:

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Today's Topics:

1. PATCH/QuickFix: TicketNumber in new email ticket body (Thomas Mueller) 2. Add CustomerName in Dashboard (OTRS 3.1) (ml ml) 3. Help - French Interface not complete translated (S.Krueger@aswo.com) 4. Re: Help - French Interface not complete translated (Leonardo Certuche) 5. How to close a ticket via PHP and SOAP? (Andy Wodfer) 6. Re: How to close a ticket via PHP and SOAP? (Roy Kaldung) 7. Re: How to close a ticket via PHP and SOAP? (Leonardo Certuche) 8. Re: Help - French Interface not complete translated (Ugo Bellavance)

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Message: 1 Date: Wed, 6 Jun 2012 12:30:55 +0000 (UTC) From: Thomas Mueller Subject: [otrs] PATCH/QuickFix: TicketNumber in new email ticket body To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset=UTF-8

hi list

after not finding a way to include the TicketNumber into the mail body of a new email ticket, i've created a patch.

It replaces in the mail body. signature does not work, as it gets repalced by "-" too.

- Thomas

--- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 14:09:57.000000000 +0200 +++ otrs/Kernel/Modules/AgentTicketEmail.pm 2012-06-06 14:16:19.000000000 +0200 @@ -1144,6 +1144,12 @@ $GetParam{Body} .= "\n\n" . $Signature; }

+ # CUSTOM-FIX + my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook'); + my $TicketHookDivider = $Self->{ConfigObject}->Get('Ticket::HookDivider'); + $GetParam{Body} =~ s/(<|<)OTRS_TICKET_TicketIdentification(>|>)/\[$TicketHook$TicketHookDivider$Tn\]/g; + + # lookup sender my $TemplateGenerator = Kernel::System::TemplateGenerator->new( %{$Self} ); my $Sender = $TemplateGenerator->Sender(

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Message: 2 Date: Wed, 6 Jun 2012 17:30:19 +0200 From: ml ml Subject: [otrs] Add CustomerName in Dashboard (OTRS 3.1) To: otrs@otrs.org Message-ID:

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Hello,

i would like to have a Customers Company Name column in my dashboard.

Using: <td>$QData{"CustomerID","26"}</td> works.

But <td>$QData{"CustomerName","26"}</td> seems to be Empty. Where do i define the Customer Company Name?

I guess i need some sort of CustomerID -> CustomerName lookup somewhere?

Thanks, Mario

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Message: 3 Date: Wed, 6 Jun 2012 17:52:55 +0200 From: S.Krueger@aswo.com Subject: [otrs] Help - French Interface not complete translated To: otrs@otrs.org Message-ID:

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Hi !

I?ve a question about translating the OTRS interface into French. We?ve users , who want to use the French interface. During testing the system , I find out , that not the whole interface is translated into French. (we use otrs version 3.0.11)

Is it possible to help translating the system or can we do it only on our installed system ? Maybe someone can give me an information about it .

Thanks :-)

Best regards, Stefanie Kr?ger