7 Jun
2010
7 Jun
'10
2:25 p.m.
Hi Neil, good to hear you are still using OTRS ;-)) On 07.06.2010, at 15:54, Neil Simpson wrote:
Hello, i upgraded recently and when i look under "Ticket" i have no option to resizethe ticket view (small, medium,preview). On my test system i do however.
I think you have old dtl files in use. dtl files are saved in $OTRS_HOME/Kernel/Output/HTML/<your Theme>/*
Can someone also clarify what AgentTicketQueueTicketView.dtl and AgentTicketQueueTicketViewLite.dtl are. my test system only uses AgentTicketQueue.dtl.
These are the old files … Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project