Hello,
Thanks Ilya for your reply.
I mean the set of numbers that uniquely identify a new ticket.
It is too long and i want to knw if the system will permit that the Administrator of the system can make them a little shorter.
With the auto responses (auto replies) can you please elaborate on how i can set up the SMTP server.
I know how to create Queues and set Auto responses for those queues at the "localhost/otrs/index.pl?Action=AdminQueueAutoResponse", but it does not work still.
That was when you cam up with your suggestion. Now, can you please take me through step by step so that i can try you approach starting from what to do first and the next.
Thanks soo much.
Benjamin
--- On Tue, 12/8/09, otrs-request@otrs.org wrote:
From: otrs-request@otrs.org
Subject: otrs Digest, Vol 15, Issue 31
To: otrs@otrs.org
Date: Tuesday, December 8, 2009, 5:55 AM
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Today's Topics:
1. Re: email to queue (Michael Mayaka)
2. Re: email to queue (Arnold Ligtvoet)
3. Tickets for mass incidents (?????? ?????)
4. Ticket Solution time for opening a closed ticket (Rabi Pandey)
5. sendmail with SMTP failure (hpsbigcat)
6. sendmail with SMTP failure (hpsbigcat)
7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah)
8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev)
----------------------------------------------------------------------
Message: 1
Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT)
From: Michael Mayaka
Subject: Re: [otrs] email to queue
To: "User questions and discussions about OTRS."
Message-ID: <521393.68135.qm@web28508.mail.ukl.yahoo.com>
Content-Type: text/plain; charset="utf-8"
I've used pop3 with an exchange server..works perfect.
Michael
