Hi, I want to create a scalar in Config.pm something like $Self->{'AgentTicketMailboxView'} = 'From To Cc Type Subject' And then use the value to select which fields are displayed in the agent ticket mailbox, the line of code would be as follows foreach(qw($Self->{'AgentTicketMailboxView'})) {... I then restart apache and load the locked ticket page. When the page loads the normal view for the tickets has changed but instead of inserting the Type which is what my goal is the fields for From To Cc Subject have all disappeared and nothing is displayed on the left half of each ticket. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.